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Connect Freshdesk integrations

Personalize your customer support with Freshdesk to instantly create tickets from social media mentions and web forms. Our workflow automation can then route inquiries to the correct agent based on keywords and sync conversation history to your CRM. Sign up today to build a faster, more responsive helpdesk.

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Build your Freshdesk integrations.

Create custom Freshdesk workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Freshdesk
Create a Company

Creates a new company.

Action
Freshdesk
Create a Contact

Creates a new contact.

Action
Freshdesk
Create a Forum

Creates a new forum.

Action
Freshdesk
Create a Forum Category

Creates a new forum category.

Action
Freshdesk
Create a Forum Topic

Creates a new forum topic.

Action
Freshdesk
Create a Note

Create a new note to a specified ticket.

Action
Freshdesk
Create a Reply

Creates a new reply to a specified ticket.

Action
Freshdesk
Create a Ticket

Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).

Action
Freshdesk
Create an Outbound Email

Creates a new outbound email.

Action

Connect any app with Freshdesk

Popular Freshdesk workflows.

Looking to get more out of Freshdesk? With Make you can visually integrate Freshdesk into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.

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