Create low star Refiner surveys as new tickets in Zendesk
Create low star Refiner surveys as new tickets in Zendesk
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Apps used in template
About
This template adds a new ticket into Zendesk as soon as a new low star response is collected by Refiner.
While setting up the template, you need to take a generated webhook URL from Make and use it in Integrations>Webhooks in the Refiner UI.
The template expects your Refiner survey to have these questions:
- How likely are you to recommend our service a friend or colleague? (as an NPS score question)
- What do you value you most about our service? (as an open question)
- How many starts would you give us? (as a star rating question)
Note that email values from Refiner will only be passed to Zendesk if they are available for the particular survey submission.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates a drop-down ticket field option.
Creates a user.
Creates or updates an organization.
Deletes a group.
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