Create a new incident in SolarWinds Service Desk from a new email
Create a new incident in SolarWinds Service Desk from a new email
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About
This template regularly checks for new emails and uses the retrieved information to create new incidents in SolarWinds Service Desk.
The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Copies an email or a draft into a selected folder.
Creates a new change.
Creates a new contract.
Creates and adds a new draft to a selected folder.
Creates a new hardware.
Creates a new problem.
Creates a new release.
Creates a new solution.
Creates a new user.
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