Create a new problem in Freshservice from a new response in Survey123
Create a new problem in Freshservice from a new response in Survey123
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About
Every time a new survey response is created in Survey123, a new problem will be created in Freshservice.
This template was created based on a survey with these questions:
- Full Name
- Phone number
- Describe your problem
You can use your own survey with different questions but you will need to update the mappings in the Freshservice module.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new change.
Creates a new problem.
Creates a new release.
Creates a new requester.
Creates a new task on one of 4 modules.
Creates a new ticket.
Creates a new time entry on one of 4 modules.
Create report from custom template.
Deactivates a chosen requester.
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