Create various metrics in Databox from solved/closed Zendesk tickets data
Create various metrics in Databox from solved/closed Zendesk tickets data
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About
Use this template to automatically create and update Databox metrics when Zendesk tickets are closed/solved.
The template will create two metrics - 'Closed Tickets' and 'Resolution Time', and two dimensions - 'Type' of the ticket and ticket 'Priority'.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Generates bundles with their own structure.
Composes a string for easier mapping of scenarios.
Converts a text from one codepage to another.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates a drop-down ticket field option.
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