Connect Freshdesk and Microsoft Teams integrations
Connect Freshdesk and Microsoft Teams with any of your favorite apps in just a few clicks. Design, build, and automate anything for your work by integrating apps like Freshdesk and Microsoft Teams to create visual automated workflows. Choose from thousands of ready-made apps or use our no-code toolkit to connect to apps not yet in our library.
Triggers when a contact is created or updated.
Triggers when an event occurs to a ticket.
Triggers when a ticket is created or updated.
Adds a new member.
Adds a member into an Office 365 Group.
Creates a new channel in a Microsoft Team.
Creates a new Office 365 Group.
Creates an online meeting. This will be a standalone meeting that is not associated with any event on the user's calendar; therefore, meetings created via this module will not show on the user's calendar.
Create Microsoft Team by calling from Office 365 Group.
Deletes a channel from team.
Deletes an online meeting by its ID.
Deletes Microsoft Team or Office 365 Group in an organization.
Retrieves the properties and relationships of a channel.
Retrieves a meeting by its ID.
Retrieves the properties and relationships of the specified Microsoft Team or Office 365 Group.
Performs an arbitrary authorized API call.
Creates a new reply to a message in the specified channel.
Sends a message to a team's channel or to a chat.
Updates the properties of the specified channel.
Updates an online meeting by its ID.
Updates the properties of Microsoft Team or Office 365 Group.
Retrives a presence of selected users. Not available for Personal account.
Lists all Microsoft Teams in an organization, including Office 365 Groups.
Lists all channels in Microsoft Team.
Lists all Microsoft Teams that authenticated user has joined in an organization.
Searches for users by a filter parameter.
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Build your Freshdesk and Microsoft Teams integrations.
Create custom Freshdesk and Microsoft Teams workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds a new member.
Adds a member into an Office 365 Group.
Creates a new channel in a Microsoft Team.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Popular Freshdesk and Microsoft Teams workflows.
Looking to get more out of Freshdesk and Microsoft Teams? With Make you can visually integrate Freshdesk and Microsoft Teams into any workflow to save time and resources — no coding required. Try any of these templates in just a few clicks.
Send Microsoft Teams messages for new events in Monday.com and retrieve item details
Automatically send Microsoft Teams messages for new Monday.com events and retrieve item details, streamlining communication and task management across platforms.
TRY IT ->Send a message to Microsoft Teams and email leads from Facebook Lead Ads
Automatically send a Microsoft Teams message and email new leads from Facebook Lead Ads. Streamline communication and follow-up with potential customers efficiently.
TRY IT ->[AI Tools 101] AI email classification with Gmail, ChatGPT, and Freshdesk
In this [AI Tools 101](https://www.youtube.com/watch?v=AJ5Hiwo75hA&list=PLrED3I754LhmTtlldfGklaEMh-ZaCa3EK&index=6&ab_channel=Make) course template, learn how to automate email classification using AI. Integrate Gmail, ChatGPT, and Freshdesk to categorize emails based on sentiment, automatically creating tickets for positive, negative, and neutral feedback. Improve your customer support efficiency effortlessly.
TRY IT ->Generate images with Eden AI from prompts in a Microsoft Teams channel
Create captivating images using Eden AI in Microsoft Teams channels by simply providing prompts, enhancing visuals and team collaboration for impressive outcomes.
TRY IT ->Send notifications to Microsoft Teams channels for new job postings in Personio
Get instant alerts in Microsoft Teams channels whenever new job postings arise, streamlining collaboration and response times for enhanced recruitment productivity and success.
TRY IT ->Create or close a ticket in Zendesk from a new event in Calendly
Every time a new Calendly event is scheduled with you, a new ticket will be instantly created in Zendesk. If the event is canceled, the ticket will be closed. A notification will be sent to a Microsoft Teams channel. You need to have a Calendly premium account to create this integration.
TRY IT ->Automatically start the onboarding process once a field is ticked in Airtable
This template is the third part of this [template](https://www.Make.com/en/integration/8780-invite-a-suitable-candidate-to-an-interview-or-send-them-a-rejection-email-automatically) and uses the same [Airtable Base](https://airtable.com/shreyrZhKjcNhvBAu/tblnSFapeaV6Jq9vg/viwEnqdCbaeEob0ZS?blocks=hide). This automation watches the 'Signed contract received' field. If ticked, the onboarding process starts by creating an employee in BambooHR, creating an IT service ticket in Freshdesk to request resources and login credentials and emails a Calendly link for the employee to book a timeslot for an induction/training.
TRY IT ->Create Microsoft 365 Calendar events from updated Freshdesk tickets
Use this template to automatically create Microsoft 365 Calendar events when a due date(time) is added to a Freshdesk ticket. The template also updates existing events if the due date(time) changes.
TRY IT ->Refresh Microsoft Power BI datasets automatically and send a message in Microsoft Teams
This template can be setup at a regular interval (every month, week, hour or on a specific date) to automatically refresh your Microsoft Power BI dataset. Then, a message is sent to a specified Microsoft Teams channel.
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