Connect Freshdesk and Slack integrations
Triggers when a contact is created or updated.
Triggers when an event occurs to a ticket.
Triggers when a ticket is created or updated.
Adds a reaction to an item.
Adds a star to a channel.
Archives a channel.
Completes a reminder.
Creates a channel.
Creates a message.
Creates a reminder.
Creates a text file.
Deletes a file.
Removes a message.
Removes a reminder.
Downloads a file.
Returns details about a channel.
Returns details about a file.
Returns a message with a given ID from a specified private channel.
Returns a message with a given ID from a specified public channel.
Returns details about a reminder.
Returns details about a member of a workspace.
Invites 1-30 users to a public or private channel.
Joints to an existing channel.
Removes a user from a channel.
Leaves a channel.
Performs an arbitrary authorized API call.
Pins a message to a channel.
Removes a reaction.
Removes a star from a channel.
Removes a saved item.
Adds an Item to saved items.
Update a user's current status.
Changes the purpose of a channel.
Changes the topic of a channel.
Unarchives a channel.
Unpins a message from a channel.
Updates a message.
Creates or uploads a file.
Returns a list of channels in a workspace.
Returns a list of files within a team.
Retrieves members of a channel.
Returns reactions a user made.
List all reminders created by or for a given user.
Retrieves a thread of messages posted to a conversation.
Returns a list of all users in a workspace.
Returns messages matching a search query.
Retrieves a single user by looking them up by their registered email address.
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Build your Freshdesk and Slack integrations.
Integrate Freshdesk as a trigger and Slack as an action with the Make automation platform for optimized business workflows. Use Freshdesk to trigger updates on ticket activities, which automatically notify your team via Slack. This integration ensures real-time alerts about customer issues, improving response times and enhancing collaboration. Optimize communication and service quality by setting Freshdesk to trigger Slack notifications, facilitating better team productivity and efficient customer support.
Adds a reaction to an item.
Adds a star to a channel.
Archives a channel.
Completes a reminder.
Creates a channel.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Connect any app with Freshdesk and Slack
Popular Freshdesk and Slack workflows.
Discover how integrating Freshdesk with Slack through the Make platform improves communication, boosts responsiveness, and enhances team collaboration.
Create Freshdesk responses from new Slack messages
Every time a new message is posted to a Slack channel being watched, Make will automatically reply to a selected Freshdesk ticket.
TRY IT ->Summarize emails with Gmail and OpenAI then send it on Slack
Leverage OpenAI technology to simplify email content, enabling quick overviews and easy sharing with your team on Slack for better communication and improved productivity.
TRY IT ->Share data added to a Google Sheet as Slack messages
Receive instant Slack notifications for every new Google Sheets row.
TRY IT ->Send Slack messages for new Gmail emails matching specified criteria
Every time you receive a Gmail email matching specified criteria Make will automatically post it on Slack.
TRY IT ->Send a Slack message for every new entry in PostgreSQL database
Streamline your team communication by automatically sending messages to Slack based on data queries from your PostgreSQL database. With this template, every time a specific query is executed in PostgreSQL, Make will create a message in your designated Slack channel, ensuring that your team stays informed and up-to-date with the latest data insights. This integration enhances collaboration and keeps everyone aligned without the need for manual updates.
TRY IT ->Send messages using ChatGPT assistant to Slack when new events occur
Automatically notify your Slack channel when new events occur. Compose the message with ChatGPT assistant. Keep your team updated with real-time AI insights and actions.
TRY IT ->Monitor Slack files and upload them to Google Drive
Automatically monitor Slack for new files and upload them to Google Drive, ensuring all shared documents are securely stored and easily accessible.
TRY IT ->Filter rows in Google Sheets and send a message to Slack with updates
Automatically filter rows in Google Sheets and send updates to Slack. Keep your team informed by updating specific cells with the latest information.
TRY IT ->Listen for new Survey123 submissions and add rows to Google Sheets while sending messages to Slack
Automatically update Google Sheets and notify Slack with new Survey123 submissions. Streamline data management and team communication effortlessly with this integration.
TRY IT ->
How to setup Freshdesk and Slack in 5 easy steps
Access your Freshdesk account
Start by logging into your Freshdesk account to gather the details needed for connecting it with Make.
Find and use your Freshdesk API key
Go to your Freshdesk Profile Settings to find and copy your API key, which you will need for the connection.
Connect Freshdesk to Make
In Make, add a Freshdesk module to your scenario and input your Freshdesk API key and company name to establish the connection.
Authenticate Slack in Make
Log into your Make account and initiate the Slack connection by choosing whether you want a user or bot setup and following the provided prompts.
Complete and verify connections
Ensure both Freshdesk and Slack are connected to Make by saving your settings and confirming everything is functioning correctly.
Maximize efficiency and collaboration by integrating Freshdesk and Slack
Integrating Freshdesk and Slack connects ticket updates with communication, facilitates quick responses from Slack to tickets, and reduces manual data transfers.
Automatically update Freshdesk tickets with relevant Slack discussions to keep all team communication in one place.
Enable swift customer support by transforming Slack messages into ticket responses quickly.
Reduce the manual effort needed to copy information between Slack and Freshdesk, saving time.
Facilitate better cross-platform collaboration by linking Slack conversations to customer support actions in Freshdesk.
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