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ServiceNow

With ServiceNow modules in Make, you can manage the records and create or assign tickets to your ServiceNow account.

Note

To use ServiceNow in Make, you must have the Enterprise plan.

All Enterprise apps are currently labeled as premium tier 3 in Make.

To get started with ServiceNow, create an account by contacting the sales team at servicenow.com.

For a list of endpoints, refer to the ServiceNow API documentation.

Connect ServiceNow to Make

Make provides two ways to connect the ServiceNow app:

Establish a ServiceNow connection to Make

To connect the ServiceNow app with :

  1. Log in to your ServiceNow account.

  2. Click Profile > Change User Role. Select Admin and click Change User Role.

    ServiceNow_3.png

  3. Click Manage instance password.

  4. Copy the details Instance name, Instance URL, Username, and Password to a safe place.

    ServiceNow_4.png

  5. Log in to your Make and add a module from the ServiceNow into a Make scenario.

  6. Click Add next to the Connection field.

    ServiceNow_1.gif

  7. Optional: In the Connection name field, enter a name for the connection.

  8. In the Sub-domain field, enter the sub-domain from the instance URL copied in Step 4. For example, if the URL is sampleinstance.service-now.com, enter sampleinstance in the Sub-domain field without the trailing dot. Do not include the top-level domain (.com) or the second-level domain (.service-now).

  9. In the Username and Password fields, enter the details copied in Step 4 and click Save.

  10. If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more ServiceNow modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Establish a ServiceNow connection to Make with Client Credentials

To connect the ServiceNow app with :

  1. Log in to your ServiceNow instance using the credentials for an account with administrative privileges (https://yourinstance.service-now.com).

  2. In the upper left, click All and search for System OAuth > Application Registry.

  3. Click New and Create an OAuth API endpoint for external clients.

  4. Fill in the required fields, leaving the Client Secret blank to allow ServiceNow to generate it automatically. Click Submit to save the configuration.

    ServiceNow_Client_Credentials.png

  5. Reopen the newly created record to view the generated Client ID and Client Secret.

  6. Copy the Client ID and Client Secret to a safe place.

  7. Log in to your Make account, add a ServiceNow module to your scenario, and click Create a connection.

  8. Optional: In the Connection name field, enter a name for the connection.

  9. In the Sub-domain field, enter the sub-domain from your ServiceNow instance URL. For example, if your URL is https://yourinstance.service-now.com, the sub-domain is yourinstance.

  10. In the Client ID and Client Secret fields, paste the credentials copied in step 6.

  11. Click Save.

  12. If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more ServiceNow modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Build ServiceNow Scenarios

After connecting the app, you can perform the following actions:

  • Watch Records

    Triggers when a record is created or updated.

  • Search Records

    Searches for records by a filter parameter.

  • Get a Record

    Gets a specified record.

  • Create a Record

    Creates a new record.

  • Update a Record

    Updates an existing record.

  • Delete a Record

    Deletes a record.

  • Create an Incident

    Creates a new incident.

  • Assign a Ticket

    Assigns an incident ticket.

  • Make an API Call

    Performs an arbitrary authorized API call.

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