RepairShopr

The RepairShopr modules allow you to create, update, list, and delete the customers, leads, and tickets in your RepairShopr account.

Getting Started with RepairShopr

Prerequisites

A RepairShopr account

In order to use RepairShopr with Make, it is necessary to have a RepairShopr account. You can create a RepairShopr account at admin.repairshopr.com/accounts/start.

Note

The module dialog fields that are displayed in bold (in the Make scenario, not in this documentation article) are mandatory!

Connecting RepairShopr to Make

To connect your RepairShopr account to Make you need to obtain the API Key from your RepairShopr account and insert it in the Create a connection dialog in the Make module.

1. Log in to your RepairShopr account.

2. In the top menu, select the More > Admin > API Tokens > New Token.

3. Click Custom Permissions, enter a name for the token, select the expiry date of the token, select the permissions, and click Create API Token.

4. Copy the API Key to your clipboard.

5. Go to Make and open the RepairShopr module's Create a connection dialog.

6. In the Connection name field, enter a name for the connection.

7. In the API Key field, enter the API key copied in step 4.

8. In the Subdomain field, enter your subdomain details. If your website address of RepairShopr's account is www.xyz.repairshopr.com then your subdomain name is xyz. Click Continue.

The connection has been established.

Customer

Watch Customers (Instant)

Triggers when a new customer is created.

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your RepairShopr account.

See Setting Up RepairShopr Webhook to add the webhook to your RepairShopr account.

Watch Customers

Triggers when a new customer is created.

Connection	Establish a connection to your RepairShopr account.
Limit	Set the number of returned customers Make will return during one execution cycle.

Get a Customer

Retrieves information about a customer.

Connection	Establish a connection to your RepairShopr account.
Customer	Select the customers whose details you want to retrieve.

Search a Customer

Finds a customer.

Connection	Establish a connection to your RepairShopr account.
Limit	Set the number of returned customers Make will return during one execution cycle.
First Name	Enter the first name of the customer whose details you are searching for.
Last Name	Enter the last name of the customer whose details you are searching for.
Business Name	Enter the business name of the customer you are searching for.
Email	Enter the email address of the customer you are searching for.
Sort	Enter the order in which you want to sort the customers. For example `ASC` or `DESC`.
Query	Enter a keyword or a phrase to search the customers based on specified criteria.
Include IDs	Select the Customer IDs that you want to include in the search list.
Not Include IDs	Select the Customer IDs which you do not want to include in the search list.
Include Disabled	Select whether or not to include the customers who are disabled.

Create a Customer

Creates a new customer.

Connection	Establish a connection to your RepairShopr account.
Business Name	Enter the business name of the customer.
First Name	Enter the first name of the customer.
Last Name	Enter the last name of the customer.
Email	Enter the email address of the customer.
Phone	Enter the phone number of the customer.
Mobile Number	Enter the mobile number of the customer.
Address Line 1	Enter the street address of the customer.
Address Line 2	Enter the street address of the customer.
City	Enter the city name to which the customer belongs.
State	Enter the state name to which the customer belongs.
Zip	Enter the area zip code.
Notes	Enter any additional information about the customer.
Get SMS	Select whether the customer can receive SMS: Yes No Not defined
Opt Out	Select whether the customer has op-out from SMS or emails: Yes No Not defined
No Email	Select whether the customer has no email address: Yes No Not defined
Ref Customer ID	Enter the Customer ID who referred the customer.
Referred ID	Select the Referred ID of the customer: Customer Friend Google Other Sign
Tax Rate ID	Select the Tax Rate ID of the customer: Default Tax
Notification Email	Enter the email address to which the customer will receive the notifications.
Invoice CC Emails	Enter the invoice cc email address of the customer.
Invoice Term ID	Enter the Invoice Term ID of the customer.
Properties	Enter the properties of the customer.
Consent	Enter the consent details of the customer.

Update a Customer

Updates an existing customer by ID.

Connection	Establish a connection to your RepairShopr account.
Customer ID	Select the Customer ID whose details you want to update.
Business Name	Enter the business name of the customer.
First Name	Enter the first name of the customer.
Last Name	Enter the last name of the customer.
Email	Enter the email address of the customer.
Phone	Enter the phone number of the customer.
Mobile Number	Enter the mobile number of the customer.
Address Line 1	Enter the street address of the customer.
Address Line 2	Enter the street address of the customer.
City	Enter the city name to which the customer belongs.
State	Enter the state name to which the customer belongs.
Zip	Enter the area zip code.
Notes	Enter any additional information about the customer.
Get SMS	Select whether the customer can receive SMS: Yes No Not defined
Opt Out	Select whether the customer has op-out from SMS or emails: Yes No Not defined
No Email	Select whether the customer has no email address: Yes No Not defined
Ref Customer ID	Enter the Customer ID who referred the customer.
Referred ID	Select the Referred ID of the customer: Customer Friend Google Other Sign
Tax Rate ID	Select the Tax Rate ID of the customer: Default Tax
Notification Email	Enter the email address to which the customer will receive the notifications.
Invoice CC Emails	Enter the email address to be added as CC in the invoice emails of the customer.
Invoice Term ID	Enter the Invoice Term ID of the customer.
Properties	Enter the properties of the customer.
Consent	Enter the consent details of the customer.

Delete a Customer

Deletes an existing customer.

Connection	Establish a connection to your RepairShopr account.
Customer	Select the customer whom you want to delete.

Ticket

Watch Ticket

Triggers when a new ticket is created.

Connection	Establish a connection to your RepairShopr account.
Limit	Set the number of returned tickets Make will return during one execution cycle.

Watch Ticket (Instant)

Triggers when a ticket is created.

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your RepairShopr account.

See the Setting Up RepairShopr Webhook to add the webhook to your RepairShopr account.

Watch Resolved Tickets

Triggers when a ticket is marked as "resolved".

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your RepairShopr account.

See the Setting Up RepairShopr Webhook to add the webhook in your RepairShopr account.

Get a Ticket

Retrieves information about a ticket.

Connection	Establish a connection to your RepairShopr account.
Ticket ID	Select the Ticket ID whose details you want to retrieve.

Search a Ticket

Finds a ticket.

Connection	Establish a connection to your RepairShopr account.
Customer ID	Select the Customer ID whose ticket details you want to search.
Ticket Number	Enter the ticket number you are searching for.
Resolved After	Enter the date to search for the tickets resolved on or after the specified date.
Since Updated at	Enter the date to search for the tickets updated on or after the specified date.
Status	Select the status of the tickets you were searching: New In Progress Resolved Invoiced Waiting for Parts Waiting on Customer Scheduled Customer Reply Not Closed
Query	Enter a keyword or a phrase to search the tickets based on specified criteria.
User ID	Enter the User ID to search the tickets assigned to the user.
Mine	Select whether you want to search the tickets assigned to the current user: Yes No Not defined
Limit	Set the number of returned tickets Make will return during one execution cycle.

Create a Ticket

Creates a new ticket.

Connection	Establish a connection to your RepairShopr account.
Customer ID	Select the Customer ID whose ticket you want to create.
Subject	Enter the subject line of the ticket.
Problem Type	Select the problem type: Virus TuneUp Software Other
Comments Attribute	Add the comment attributes: Subject Enter the subject line of the comment. Body Enter the comment text. Hidden Select whether you want to hide the comment: Yes No Not defined SMS Body Enter the message text. Do Not Email Select whether to send the emails to the customer about the ticket: Yes No Not defined Tech Enter the technology details of the ticket.
Ticket Type ID	Enter the Ticket Type ID.
Number	Enter the ticket number.
Due date	Enter the date by when the ticket must be resolved.
Start at	Enter the date when the work on the ticket begins.
Ends at	Enter the date when the work on the ticket Ends.
Location ID	Enter the Location ID from where the ticket has been raised.
Status	Select the status of the ticket: New In Progress Resolved Invoiced Waiting for Parts Waiting on Customer Scheduled Customer Reply Not Closed
User ID	Enter the User ID to whom the ticket has been assigned.
Properties	Enter the properties of the ticket.
Asset IDs	Add the Asset IDs for the ticket.
Signature Name	Enter the signature name on the ticket.
Signature Data	Enter the signature data details on the ticket.
SLA ID	Enter the SLA ID of the ticket.
Contact ID	Enter the Contact ID for the ticket.
Priority	Enter the priority of the ticket. For example, `high`, `low`.
Outtake Form Data	Enter the details of the outtake form.
Outtake Form Date	Enter the date on the outtake form.
Outtake Form Name	Enter the name on the outtake form.

Update a Ticket

Updates an existing ticket.

Connection	Establish a connection to your RepairShopr account.
Ticket ID	Select the Ticket ID whose details you want to update.
Customer ID	Select the Customer ID whose ticket details you are updating.
Subject	Enter the subject line of the ticket.
Problem Type	Select the problem type: Virus TuneUp Software Other
Comments Attribute	Add the comment attributes: Subject Enter the subject line of the comment. Body Enter the comment text. Hidden Select whether you want to hide the comment: Yes No Not defined SMS Body Enter the message text. Do Not Email Select whether to send the emails to the customer about the ticket: Yes No Not defined Tech Enter the technology details of the ticket.
Ticket Type ID	Enter the Ticket Type ID.
Number	Enter the ticket number.
Due date	Enter the date by when the ticket must be resolved.
Start at	Enter the date when the work on the ticket begins.
Ends at	Enter the date when the work on the ticket Ends.
Location ID	Enter the Location ID from where the ticket has been raised.
Status	Select the status of the ticket: New In Progress Resolved Invoiced Waiting for Parts Waiting on Customer Scheduled Customer Reply Not Closed
User ID	Enter the User ID to whom the ticket has been assigned.
Properties	Enter the properties of the ticket.
Asset IDs	Add the Asset IDs for the ticket.
Signature Name	Enter the signature name on the ticket.
Signature Data	Enter the signature data details on the ticket.
SLA ID	Enter the SLA ID of the ticket.
Contact ID	Enter the Contact ID for the ticket.
Priority	Enter the priority of the ticket. For example, `high`, `low`.
Outtake Form Data	Enter the details of the outtake form.
Outtake Form Date	Enter the date on the outtake form.
Outtake Form Name	Enter the name on the outtake form.

Delete a Ticket

Deletes an existing ticket.

Connection	Establish a connection to your RepairShopr account.
Ticket ID	Select the Ticket ID you want to delete.

Lead

Watch Leads

Triggers when a new lead is created.

Connection	Establish a connection to your RepairShopr account.
Limit	Set the number of returned leads Make will return during one execution cycle.

Get a Lead

Retrieves information about a lead.

Connection	Establish a connection to your RepairShopr account.
Ticket ID	Select the Lead ID whose details you want to retrieve.

Search a Lead

Finds a lead.

Connection	Establish a connection to your RepairShopr account.
Statuses	Select the status of the lead you are searching for: New Lead First Contact Opportunity Prospect Waiting on Client In Negotiation Pending Won Lost
User IDs	Enter the User IDs separated by a comma whose leads you are searching for.
Mailbox IDs	Add the Mailbox IDs to search the leads for the specified IDs.
Query	Enter a keyword or a phrase to search the leads based on specified criteria.
Has Ticket	Select whether to search the leads with tickets: Yes No Not defined

Create a Lead

Creates a new lead.

Connection	Establish a connection to your RepairShopr account.
Ticket Description	Enter the ticket details for which you are creating the lead.
Ticket Subject	Enter the ticket subject line.
Ticket Problem Type	Select the problem type: Virus TuneUp Software Other
Address	Enter the address of the lead.
Business Name	Enter the business name of the lead.
City	Enter the city name of the lead.
Zip	Enter the area zip code.
Converted	Select whether the lead is converted to a customer: Yes No Not defined
Message Read	Select whether the message is read by the lead: Yes No Not defined
Disabled	Select whether the lead is disabled: Yes No Not defined
Email	Enter the email address of the lead.
First Name	Enter the first name of the lead.
Last Name	Enter the last name of the lead.
Mobile	Enter the mobile number of the lead.
Phone	Enter the phone number of the lead.
State	Enter the state name.
Location ID	Enter the Location ID where the lead belongs to.
From Check-In	Select whether the lead is distributed with a check-in: Yes No Not defined
Customer ID	Select the Customer ID associated with the lead.
Ticket ID	Select the Ticket ID associated with the lead.
Hidden Notes	Enter any additional information about the lead that is not visible to others.
Contact ID	Enter the Contact ID of the lead.
Appointment Time	Enter the meeting time scheduled with the lead.
Status	Select the status of the lead: New Lead First Contact Opportunity Prospect Waiting on Client In Negotiation Pending Won Lost
User ID	Enter the User ID to whom the lead is assigned.
Ticket Type ID	Enter the Ticket Type ID of the lead.
Mailbox ID	Enter the Mailbox ID of the lead.
Opportunity Start Date	Enter the date when the opportunity with the lead begins.
Opportunity Amount Dollars	Enter the amount expected from the lead.
Likelihood	Enter the likelihood details of the lead.
Properties	Enter the details of the opportunity.
Ticket Properties	Enter the properties of the ticket.
Customer Purchase ID	Enter the customer Purchase ID made by the lead.
Signature Date	Enter the date on the signature.
Signature Name	Enter the name on the signature.
Signature Data	Enter the details of the signature data.
Appointment Type ID	Enter the Appointment Type ID.

Update a Lead

Updates an existing lead.

Connection	Establish a connection to your RepairShopr account.
Lead ID	Select the Lead ID whose details you want to update.
Ticket Description	Enter the ticket details for which you are creating the lead.
Ticket Subject	Enter the ticket subject line.
Ticket Problem Type	Select the problem type: Virus TuneUp Software Other
Address	Enter the address of the lead.
Business Name	Enter the business name of the lead.
City	Enter the city name of the lead.
Zip	Enter the area zip code.
Converted	Select whether the lead is converted to a customer: Yes No Not defined
Message Read	Select whether the message is read by the lead: Yes No Not defined
Disabled	Select whether the lead is disabled: Yes No Not defined
Email	Enter the email address of the lead.
First Name	Enter the first name of the lead.
Last Name	Enter the last name of the lead.
Mobile	Enter the mobile number of the lead.
Phone	Enter the phone number of the lead.
State	Enter the state name.
Location ID	Enter the Location ID where the lead belongs to.
From Check-In	Select whether the lead is distributed with a check-in: Yes No Not defined
Customer ID	Select the Customer ID associated with the lead.
Ticket ID	Select the Ticket ID associated with the lead.
Hidden Notes	Enter any additional information about the lead that not visible to others.
Contact ID	Enter the Contact ID of the lead.
Appointment Time	Enter the meeting time scheduled with the lead.
Status	Select the status of the lead: New Lead First Contact Opportunity Prospect Waiting on Client In Negotiation Pending Won Lost
User ID	Enter the User ID to whom the lead is assigned.
Ticket Type ID	Enter the Ticket Type ID of the lead.
Mailbox ID	Enter the Mailbox ID of the lead.
Opportunity Start Date	Enter the date when the opportunity with the lead begins.
Opportunity Amount Dollars	Enter the amount expected from the lead.
Likelihood	Enter the likelihood details of the lead.
Properties	Enter the details of the opportunity.
Ticket Properties	Enter the properties of the ticket.
Customer Purchase ID	Enter the customer Purchase ID made by the lead.
Signature Date	Enter the date on the signature.
Signature Name	Enter the name on the signature.
Signature Data	Enter the details of the signature data.
Appointment Type ID	Enter the Appointment Type ID.

Other

Watch Invoices

Triggers when a new invoice is created.

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your RepairShopr account.

See the Setting Up RepairShopr Webhook to add the webhook to your RepairShopr account.

Watch Payments

Triggers when a payment is made.

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your RepairShopr account.

See the Setting Up RepairShopr Webhook to add the webhook to your RepairShopr account.

Watch Ticket Status

Triggers when a ticket status is changed.

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your RepairShopr account.

See the Setting Up RepairShopr Webhook to add the webhook to your RepairShopr account.

Make an API Call

Performs an arbitrary authorized API call.

Connection	Establish a connection to your RepairShopr account.
URL	Enter a path relative to `https://{{yourSubdomain}}.repairshopr.com/api/`. For example: `v1/customers` Note For the list of available endpoints, refer to the RepairShopr API Documentation.
Method	Select the HTTP method you want to use: GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry.
Headers	Enter the desired request headers. You don't have to add authorization headers; we already did that for you.
Query String	Enter the request query string.
Body	Enter the body content for your API call.

Example of Use - List Customers

The following API call returns all the customers from your RepairShopr account:

URL: v1/customers

Method: GET

Matches of the search can be found in the module's Output under Bundle > Body > customers. In our example, 3 customers were returned:

Setting Up RepairShopr Webhooks

1. Open any Webhook module, enter the details as mentioned in the respective module description, and copy the address to your clipboard.

2. Log in to your RepairShopr account. From the top menu, click More > Admin > Notification Center > New Notification Set.

Name	Enter a name for the webhook.
Notify these Users	Select the users to send notification
Additional Emails to Notify	(Optional) Enter the email address of the members who are not the users.
Additional SMS Notify (local format)	(Optional) Enter an additional message to send along with the notification.
Webhook URL	Enter the webhook URL address copied in step 1.
Event	Select the events for which you want to receive the notifications.

3. Click Create Notification Set.

The webhook is added successfully.

In this section:

RepairShopr

Getting Started with RepairShopr

Note

Connecting RepairShopr to Make

Customer

Watch Customers (Instant)

Watch Customers

Get a Customer

Search a Customer

Create a Customer

Update a Customer

Delete a Customer

Ticket

Watch Ticket

Watch Ticket (Instant)

Watch Resolved Tickets

Get a Ticket

Search a Ticket

Create a Ticket

Update a Ticket

Delete a Ticket

Lead

Watch Leads

Get a Lead

Search a Lead

Create a Lead

Update a Lead

Other

Watch Invoices

Watch Payments

Watch Ticket Status

Make an API Call

Note

Example of Use - List Customers

Setting Up RepairShopr Webhooks

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