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Changing payment details and viewing invoices

Changing payment details

The organization dashboard lets you change your payment information at any time. Make accepts the following payment methods:

  • Credit card

    • Valid for the following:

      • Monthly and annual subscriptions

      • Extra operations

  • ACH direct debit (US bank accounts)

    • Valid for monthly and annual subscriptions only.

Entering card payment details

  1. Go to Organization > Organization Settings > Add payment method.

    selectAddPayment.png

  2. Under Select payment method, select Credit/debit card

    selectCreditDebit.png

  3. Under Set as default, select Yes if you want the card you enter as your default payment method.

    selectDefaultCard.png

  4. Click OK.

  5. A pop-up appears. Follow the on-screen instructions and enter the required information.

  6. Click Save card.

    A confirmation message appears in the lower right.

    paymentSuccess.png

Entering ACH (United States) direct debit payment details

  1. Go to Dashboard > Change details > Add payment method.

    selectAddPayment.png

  2. Under Select payment method, select ACH Direct Debit.

    selectACH.png

  3. Under Set as default, select Yes if you want to save this account as your default payment method.

    selectDefaultACH.png

  4. Click OK.

  5. A pop-up appears. Follow the on-screen instructions to complete the process.

Upon completing the instructions, the popup disappears and a confirmation message appears in the lower right.

paymentSuccess.png

Changing billing address

You can change your billing address anytime you need to in Make .

  1. Go to Dashboard > Change details > Change billing address.

    Dashboard change billing address .png

  2. Enter your information in the allocated space (email, name, address).

    Change billing address form.png

    If you have a company account, select Yes under I am a business.

    If you want Make to issue the invoice to your company (and not to you personally), make sure to add your company name and Company Tax ID.

    Company_name_.png

  3. Click Save.

The new billing information automatically shows on your next invoice.

Sales tax

Only customers in the US pay sales tax.

We calculate sales tax based on your ZIP code.

Note

Once you have created an invoice, it is no longer possible to change any billing details.

What to do when your payment fails

If Make cannot process your payment, you will receive an email. There is a seven-day grace period to update your payment method. When the grace period ends, your subscription is automatically canceled. If you use ACH Direct debit for a failed payment, your subscription is renewed but may be canceled if the new ACH payment fails.

When your payment fails, follow these steps:

  1. Go to the Payments tab.

  2. Click Finish payment.

    finishPayment.png

  3. A new tab opens. Follow the on-screen instructions to enter a new payment method. You enter either card or direct debit payment information.

  4. Review and double-check the information you entered. Click the Pay button to begin the transaction.

Confirm payment by checking the Payments tab.

Note

ACH Direct debit payments take up to 5 business days to complete. As a result, the Payments tab may not reflect a recent direct debit payment.

View and download invoices

Make sends an invoice for every payment to the email address associated with your organization. You can change your email address anytime.

You can download past invoices from your organization dashboard:

  1. Go to Organization > Payment.

  2. Click PDF for the invoice you want to download.

    Invoices_.png

Your browser automatically downloads the PDF file. Check your Downloads folder or your browser's Downloads tab to find the file.

Note

ACH Direct debit payments take up to 5 business days to complete. As a result, the Payments tab may not reflect a recent direct debit payment.

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