Agile CRM

The Agile CRM modules allow you to watch, create, update, list, and delete the contacts, companies, deals, tickets, and tasks in your Agile CRM account.

Getting Started with Agile CRM

Prerequisites

An Agile CRM account

In order to use Agile CRM with Make, it is necessary to have an Agile CRM account. You can use your Google account or create an Agile CRM account at my.agilecrm.com/register.

Note

The module dialog fields that are displayed in bold (in the Make scenario, not in this documentation article) are mandatory!

Connecting Agile CRM to Make

To connect your Agile CRM account to Make you need to obtain the API Key from your Agile CRM account and insert it in the Create a connection dialog in the Make module.

1. Log in to your Agile CRM account and open your Dashboard.

2. Click your Profile Icon > Admin Settings > Developers & API.

3. Copy the REST API Key to your clipboard.

4. Go to Make and open the Agile CRM module's Create a connection dialog.

5. In the Connection name field, enter a name for the connection.

6. In the Domain field, enter your domain name. For example, if your web browser URL address is https://xyz.agilecrm.com/ then your domain is xyz.

7. In the Agile CRM Email Address field, enter your registered email address.

8. In the API Key field, enter the API key copied in step 3 and click Continue.

The connection has been established.

Contact

Watch Contacts

Triggers when a contact is created, updated or viewed.

Connection	Establish a connection to your Agile CRM account.
Watch Records	Select the option to watch the contacts: By Created Time By Updated Time By Viewed Time
Limit	Enter the maximum number of contacts Make should return during one scenario execution cycle.

Watch Contact's Tags

Triggers when a new tag is added to the selected contact.

Connection	Establish a connection to your Agile CRM account.
Contact IDs	Select the Contact ID whose tags you want to watch.
Limit	Enter the maximum number of contacts Make should return during one scenario execution cycle.

List Contacts

Retrieves a list of all contacts.

Connection	Establish a connection to your Agile CRM account.
Limit	Enter the maximum number of contacts Make should return during one scenario execution cycle.

Get a Contact

Gets the details of a contact.

Connection	Establish a connection to your Agile CRM account.
Contact ID	Select the Contact ID whose details you want to retrieve.

Create a Contact

Creates a new contact.

Connection	Establish a connection to your Agile CRM account.
First Name	Enter the first name of the contact.
Last Name	Enter the last name of the contact.
Email	Enter the email address of the contact.
Company	Enter the company name to which the contact belongs to.
Address Line	Enter the street address of the contact.
City	Enter the city name.
State	Enter the state name.
Zip	Enter the zip code of the area.
Country	Enter the country name.
Phone Number (Work)	Enter the work phone number of the contact.
Phone Number (Home)	Enter the home phone number of the contact.
Tags	Add the keywords as tags to filter the contact when searching.
Star Value	Enter the lead score or star value of the contact.
Lead Score	Enter the lead score of the contact.
Profile Image	Enter the URL address to the contact's profile image.
Website	Enter the URL address of the contact's or the contact's company website.
Website (Youtube)	Enter the URL address of the contact's or contact's Youtube website.
Website (LinkedIn)	Enter the URL address of the contact's or contact's LinkedIn website.
Website (Twitter)	Enter the URL address of the contact's or the contact's Twitter website.
Custom Fields	Add the custom fields: Key Enter the field name Value Enter the field value.

Update a Contact

Updates an existing contact.

Connection	Establish a connection to your Agile CRM account.
Contact ID	Select the Contact ID whose details you want to update.
First Name	Enter the first name of the contact.
Last Name	Enter the last name of the contact.
Email	Enter the email address of the contact.
Company	Enter the company name to which the contact belongs to.
Address Line	Enter the street address of the contact.
City	Enter the city name.
State	Enter the state name.
Zip	Enter the zip code of the area.
Country	Enter the country name.
Phone Number (Work)	Enter the work phone number of the contact.
Phone Number (Home)	Enter the home phone number of the contact.
Tags	Add the keywords as tags to filter the contact when searching.
Star Value	Enter the lead score or star value of the contact.
Lead Score	Enter the lead score of the contact.
Profile Image	Enter the URL address to the contact's profile image.
Website	Enter the URL address of the contact's or contact's company website.
Website (Youtube)	Enter the URL address of the contact's or contact's Youtube website.
Website (LinkedIn)	Enter the URL address of the contact's or contact's LinkedIn website.
Website (Twitter)	Enter the URL address of the contact's or contact's Twitter website.
Custom Fields	Add the custom fields: Key Enter the field name Value Enter the field value.

Delete a Contact

Deletes a contact.

Connection	Establish a connection to your Agile CRM account.
Contact ID	Select the Contact ID you want to delete.

Add a Contact to a Campaign

Adds a contact by email to a selected campaign.

Connection	Establish a connection to your Agile CRM account.
Campaign ID	Select the Campaign ID to which you want to add the campaign.
Contact's Email	Select the contact's email address you want to add to the campaign.

Company

Watch Companies

Triggers when a company is created, updated, or viewed.

Connection	Establish a connection to your Agile CRM account.
Watch Companies	Select the option to watch the companies: By Created Time By Updated Time By Viewed Time
Limit	Enter the maximum number of the companies Make should return during one scenario execution cycle.

List Companies

Retrieves a list of all the companies.

Connection	Establish a connection to your Agile CRM account.
Limit	Enter the maximum number of the companies Make should return during one scenario execution cycle.

Get a Company

Gets the details of the company.

Connection	Establish a connection to your Agile CRM account.
Company ID	Select the Company ID whose details you want to retrieve.

Create a Company

Creates a new company.

Connection	Establish a connection to your Agile CRM account.
Company Name	Enter the name of the company.
Company Emails	Add the company email addresses: Type Select the email address type: Primary Alternative Email address Enter the email address.
Phone	Enter the company's phone number.
Address Line	Enter the street address where the company is located.
City	Enter the city name.
State	Enter the state name.
Zip	Enter the zip code of the area.
Country	Enter the country name.
Company Website	Add the company websites: Type Select the website type: Blog Facebook GitHub URL LinkedIn Skype Twitter URL Xing URL Youtube Website Enter the company's website address.
Tags	Add the keywords as tags to filter the company when searching.
Star Value	Enter the star value of the company.
Lead Score	Enter the lead score of the company.
Custom Fields	Add the custom fields: Key Enter the field name. Value Enter the field value.

Update a Company

Updates an existing company.

Connection	Establish a connection to your Agile CRM account.
Company ID	Select the Company ID you want to update.
Company Name	Enter the name of the company.
Company Emails	Add the company email addresses: Type Select the email address type: Primary Alternative Email address Enter the email address.
Phone	Enter the company's phone number.
Address Line	Enter the street address where the company is located.
City	Enter the city name.
State	Enter the state name.
Zip	Enter the zip code of the area.
Country	Enter the country name.
Company Website	Add the company websites: Type Select the website type: Blog Facebook GitHub URL LinkedIn Skype Twitter URL Xing URL Youtube Website Enter the company's website address.
Tags	Add the keywords as tags to filter the company when searching.
Star Value	Enter the star value of the company.
Lead Score	Enter the lead score of the company.
Custom Fields	Add the custom fields: Key Enter the field name. Value Enter the field value.

Delete a Company

Deletes a company.

Connection	Establish a connection to your Agile CRM account.
Company ID	Select the Company ID you want to delete.

Deal

Watch Deals

Triggers when a new deal is created, or updated.

Connection	Establish a connection to your Agile CRM account.
Watch Deals	Select the option to watch the deals: By Created Time By Updated Time By Milestone Changed Time By Note Created Time By Won Date By Closed Date
Limit	Enter the maximum number of the deals Make should return during one scenario execution cycle.

List Deals

Retrieves a list of all the deals.

Connection	Establish a connection to your Agile CRM account.
Limit	Enter the maximum number of the deals Make should return during one scenario execution cycle.

Get a Deal

Gets the details of a deal.

Connection	Establish a connection to your Agile CRM account.
Deal ID	Select the Company ID whose details you want to retrieve.

Create a Deal

Creates a deal.

Connection	Establish a connection to your Agile CRM account.
Deal Name	Enter the name of the deal.
Expected Value	Enter the revenue expected from the deal.
Probability (%)	Enter the probability of winning the deal.
Close Date	Enter the date when the deal closes.
Track	Select the option to track the deal progress.
Milestone	Select the milestone of the deal: New Prospect Proposal Won Lost
Deal Source ID	Enter the Deal Source ID from where you got the deal.
Contact ID	Select the Contact IDs for the deal.
Description	Enter the details of the deal.
Custom Data	Add the custom data: Name Enter the name of the data. Value Enter the value.

Update a Deal

Updates an existing deal.

Connection	Establish a connection to your Agile CRM account.
Deal ID	Select the Deal ID you want to update.
Deal Name	Enter the name of the deal.
Expected Value	Enter the revenue expected from the deal.
Probability (%)	Enter the probability of winning the deal.
Close Date	Enter the date when the deal closes.
Track	Select the option to track the deal progress.
Milestone	Select the milestone of the deal: New Prospect Proposal Won Lost
Deal Source ID	Enter the Deal Source ID from where you got the deal.
Contact ID	Select the Contact IDs for the deal.
Description	Enter the details of the deal.
Custom Data	Add the custom data: Name Enter the name of the data. Value Enter the value.

Delete a Deal

Deletes a deal.

Connection	Establish a connection to your Agile CRM account.
Deal ID	Select the Company ID you want to delete.

Task

Watch Tasks

Triggers when a task is created, due, started, or completed.

Connection	Establish a connection to your Agile CRM account.
Watch Tasks	Select the option to watch the tasks: By Created Time By Due Time By Task Start Time By Task End Time
Criteria	Select the criteria of the tasks you want to watch: Category Status Priority
Is Pending	Select whether you want to watch the pending tasks: Yes No Not defined
Owner ID	Enter the Owner ID whose tasks you want to watch.
Limit	Enter the maximum number of the tasks Make should return during one scenario execution cycle.

List Tasks

Retrieves a list of the tasks by given filter parameters.

Connection	Establish a connection to your Agile CRM account.
Limit	Enter the maximum number of the tasks Make should return during one scenario execution cycle.

Get a Task

Gets the details of a task.

Connection	Establish a connection to your Agile CRM account.
Task ID	Select the Task ID whose details you want to retrieve.

Create a Task

Creates a new task.

Connection	Establish a connection to your Agile CRM account.
Subject	Enter the task details.
Type	Select the task type: Call Email Followup Meeting Milestone Send Tweet Others
Priority	Select the priority of the task: High Normal Low
Status	Select the status of the task: In Progress Yet to start Completed
Task Due Date	Enter the date by which the task must be completed.
Task Due Time	Enter the time remaining for completing the task.
Owner ID	Select the Owner ID who owns the task.
Task Description	Enter the details of the task.
Contact IDs	Select the Contact IDs for the task.
Deal IDs	Select the Deal IDs associated with the task.

Update a Task

Updates an existing task.

Connection	Establish a connection to your Agile CRM account.
Task ID	Select the Task ID you want to update.
Subject	Enter the task details.
Type	Select the task type: Call Email Followup Meeting Milestone Send Tweet Others
Priority	Select the priority of the task: High Normal Low
Status	Select the status of the task: In Progress Yet to start Completed
Task Due Date	Enter the date by which the task must be completed.
Task Due Time	Enter the time remaining for completing the task.
Owner ID	Select the Owner ID who owns the task.
Task Description	Enter the details of the task.
Contact IDs	Select the Contact IDs for the task.
Deal IDs	Select the Deal IDs associated with the task.

Delete a Task

Deletes a task.

Connection	Establish a connection to your Agile CRM account.
Task ID	Select the Task ID you want to delete.

Event

Watch Events

Triggers when a calendar event occurs.

List Event

Retrieves a list of all the events.

Connection	Establish a connection to your Agile CRM account.
Limit	Enter the maximum number of the events Make should return during one scenario execution cycle.

Get an Event

Gets the details of an event.

Connection	Establish a connection to your Agile CRM account.
Event ID	Select the Event ID whose details you want to retrieve.

Add an Event

Adds a new event on the calendar.

Connection	Establish a connection to your Agile CRM account.
Title	Enter a name for the event.
Color	Select the event priority: Red (High) Yellow (Normal) Green (Low)
Start	Enter the event start date and time.
End	Enter the date and time when the event ends.
Description	Enter the details of the event.
Owner ID	Enter the Owner ID who owns the event.
Contact IDs	Select the Contact IDs for the event.
Deal IDs	Select the Deal ID associated with the event.

Update an Event

Updates an existing event.

Connection	Establish a connection to your Agile CRM account.
Event ID	Select the Event ID whose details you want to update.
Title	Enter a name for the event.
Color	Select the event priority: Red (High) Yellow (Normal) Green (Low)
Start	Enter the event start date and time.
End	Enter the date and time when the event ends.
Description	Enter the details of the event.
Owner ID	Enter the Owner ID who owns the event.
Contact IDs	Select the Contact IDs for the event.
Deal IDs	Select the Deal ID associated with the event.

Delete an Event

Deletes an event.

Connection	Establish a connection to your Agile CRM account.
Event ID	Select the Event ID you want to delete.

Ticket

Watch Tickets

Triggers when a ticket is created or updated.

Connection	Establish a connection to your Agile CRM account.
Watch Tickets	Select the option to watch the tickets: By Created Time By Updated Time By last customer replied time
Filter ID	Select the option to filter the tickets you want to watch: New and open tickets All Tickets New Tickets
Limit	Enter the maximum number of the tickets Make should return during one scenario execution cycle.

List Tickets

Retrieves a list of all the tickets.

Connection	Establish a connection to your Agile CRM account.
Limit	Enter the maximum number of the tickets Make should return during one scenario execution cycle.

Get a Ticket

Gets the details of a ticket.

Connection	Establish a connection to your Agile CRM account.
Ticket ID	Select the Ticket ID whose details you want to retrieve.

Create a Ticket

Creates a new ticket.

Connection	Establish a connection to your Agile CRM account.
Requester Mail	Select the email address of the person who is requesting the information.
Subject	Enter the subject line of the ticket.
Assignee	Select the user to whom the ticket is assigned.
Priority	Select the priority of the task: Low High Medium
Type	Select the ticket type: Incident Problem Question Task
Status	Select the ticket status: Open Pending Closed
CC Emails	Enter the email address who should be informed about the ticket.
Messages	Enter any additional information about the ticket for the assignees.

Delete a Ticket

Deletes a ticket.

Connection	Establish a connection to your Agile CRM account.
Ticket ID	Select the Ticket ID you want to delete.

Get All Messages in a Ticket

Retrieves all messages within a specified ticket.

Connection	Establish a connection to your Agile CRM account.
Enter a Ticket ID	Select the option for the ticket: Enter Manually Select from the list
Filter ID	Select the option to retrieve the messages in a ticket: New and open tickets All Tickets New Tickets
Ticket ID	Select the Ticket ID whose messages you want to retrieve.
Limit	Enter the maximum number of the tickets Make should return during one scenario execution cycle.

Others

Add a Note

Adds a new note to a ticket contact or deal.

Connection	Establish a connection to your Agile CRM account.
Add a note	Select the option to add the note: To Ticket To Contacts To Deals
Enter a Ticket ID	Select the option for the ticket: Enter Manually Select from the list
Ticekt ID	Select the Ticket ID to which you want to add the note.
Contact IDs	Select the Contact IDs to which you want to add the note.
Deal IDs	Select the Deal IDs to which you want to add the note.
Note	Enter the note text.
Note Type	Select the note type: Private Public
Subject	Enter the subject line of the note.
Description	Enter the note text.

Make an API Call

Performs an arbitrary authorized API call.

Connection	Establish a connection to your Agile CRM account.
URL	Enter a path relative to `https://{your_domain}.agilecrm.com/dev/api`. For example: `/contacts` Note For the list of available endpoints, refer to the Agile CRM API Documentation.
Method	Select the HTTP method you want to use: GETto retrieve information for an entry. POSTto create a new entry. PUTto update/replace an existing entry. PATCHto make a partial entry update. DELETEto delete an entry.
Headers	Enter the desired request headers. You don't have to add authorization headers; we already did that for you.
Query String	Enter the request query string.
Body	Enter the body content for your API call.

Example of Use - List Current User Deals

The following API call returns all the deals of the current user from their Agile CRM account:

URL:/opportunity/my/deals

Method:GET

Matches of the search can be found in the module's Output under Bundle > Body > collection > opportunity. In our example, 3 deals were returned:

In this section:

Agile CRM

Getting Started with Agile CRM

Note

Connecting Agile CRM to Make

Contact

Watch Contacts

Watch Contact's Tags

List Contacts

Get a Contact

Create a Contact

Update a Contact

Delete a Contact

Add a Contact to a Campaign

Company

Watch Companies

List Companies

Get a Company

Create a Company

Update a Company

Delete a Company

Deal

Watch Deals

List Deals

Get a Deal

Create a Deal

Update a Deal

Delete a Deal

Task

Watch Tasks

List Tasks

Get a Task

Create a Task

Update a Task

Delete a Task

Event

Watch Events

List Event

Get an Event

Add an Event

Update an Event

Delete an Event

Ticket

Watch Tickets

List Tickets

Get a Ticket

Create a Ticket

Delete a Ticket

Get All Messages in a Ticket

Others

Add a Note

Make an API Call

Note

Example of Use - List Current User Deals

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